| Ripco Credit Union Member Survey |
We appreciate your business and thank you for entrusting us with your financial affairs. To make certain that we are fulfilling our goal of service excellence and to learn how we can continue to earn your loyalty and trust, we would appreciate it if you would complete our brief survey.
Please take a moment to grade us on our service, 'A' being excellent, 'C' being average and 'F' being unacceptable. If we have provided exceptional service, we'd like to know. If you've experienced a problem, please let us know that too, so we can make improvements.
Your input and suggestions will help us continue to provide the quality service you've come to expect from your credit union. Thank you. |
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| Employee Performance |
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Do our employees smile and greet you? |
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Do they use your name? |
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Do they behave in a professional manner? |
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Do they say thank you? |
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OUR SERVICE TO YOU |
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Are your questions answered accurately? |
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| Do you receive prompt and courteous service? |
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| Are your financial needs met? |
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| Overall level of service? |
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| OUR PRODUCTS AND SERVICES |
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| Do we offer reliable products and services? |
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| Do our products and services meet your needs? |
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| Are our products and services competitive? |
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| If you have had outstanding service, who would you like to recognize?: |
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How has the Credit Union been of value to you?:
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| Additional Comments: |
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| To help us evaluate our marketing efforts: Which newspapers do you regularly read? And which radio station or format do you listen to most often? (For example, 104.5 or talk radio) |
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| While it is not required, we would like to know who you are so that we can respond to you. |
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| Please enter the message shown below in the space provided. |
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